Radiology IT Help Desk Specialist
We are currently recruiting for an Radiology IT Help Desk Specialist .
The Radiology IT Help Desk Specialist is an integral member of the Customer Service (CS) Healthcare IT Team, providing 1st & 2nd level support & Project delivery support to deliver the tendered & contracted IT support for all Syngo Products. Providing remote support and integrating with our Regional Support Centre processes and procedures.
The role reports into the Customer Service Head of IT Implementation & Support.
What are my responsibilities?
Provide day to day IT support for clinical imaging software of several Siemens Healthineers business areas, working on a remote basis in order to provide a fast and high-quality support to the customer
Be an authoritative reference on designated Siemens Healthcare Products and or OEM IT products, network protocols and network architecture
Create site specific documentation to detail Informatics solution and milestones
To participate in, and lead where appropriate, activities providing support to new customers and colleagues, including troubleshooting
Coordinate and organize activities (e.g. updates and upgrades) within the scope of support with internal and external partners, in order to ensure ongoing clinical operation for customers
Provide professional product training to new customers and staff
To partake in customer support activities and to own all requests for support or information through to completion even if input from other operational groups is required
To maintain all specified equipment at the latest revision status by planning and implementing updates and modifications as required
Ensure that Customer Support Activities are documented by the defined procedures
Participate in On-call Out of Hours support rota
To ensure that relevant ITIL framework objectives are met, i.e. Incident Management / Problem Management / Change Management
Ensure that Customer Support Activities are documented by the defined Processes and procedures, including activity management, Incident call updates, reporting progress to Project Management team(s)
What do I need to qualify for the role?
Software/specific designated product operating system
Software/networking protocols found within the Health Service environment
Understanding of a Virtualised IT Environment
Server Hardware experience
Software/Microsoft operating systems, the Microsoft Office Suite, Network applications
Customer relationship management and communication
Project management/general principles
Quality management/general principles
ITIL Foundation Certificate
Relevant and demonstrable experience in a technical role within the Healthcare IT industry.
Demonstrate an ability to work as part of a team or individual contributor delivering Healthcare IT Solutions.
Ability to deliver remote support in a professional and competent manner.
Additional Requirements / Comments:
A willingness to take regular trips abroad to deliver or receive training, work with Remote Support Colleagues and to deliver on site support to other EMEA countries.
With 48,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.
Job ID: 61833
Organisation: Siemens Healthineers
Experience Level: not defined
Job Type: Full-time