Siemens Careers

IT Service Specialist 2nd Level Support - Portugal

Lisboa, Portugal
Information Technology

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English (UK)

Job Description

Siemens Postal, Parcel & Airport Logistics  (SPPAL) is a wholly owned subsidiary of Siemens AG. SPPAL is a leading supplier of innovative products and solutions in the areas of letter and parcel automation as well as in airport logistics with baggage and freight handling. Software solutions and customer service complete the portfolio. The company is active in more than 60 countries with a worldwide installed base. Among the main customers are well-known airports as well as postal and parcel service providers around the globe.

Job Description:

Processing of IT support requirements in projects and service contracts for customer-specific service level agreements;
Supervision of various IT applications based on the application software LCMBase as well as the implementation of on-site services (remote / on-site), monitoring of installations via remote monitoring, SW inspections;
Recording of security patches as well as software updates;
Support of IT development for customization of application software in engineering
Implementation of in-house tests and commissioning;
On-site support during system start-up phases;
Professional briefing of internal employees as well as the preparation of internal and customer-specific training documents and documentation.



Applicant's Profile:


• You have a degree in computer science, a comparable field of study or alternatively a successfully completed 3-year vocational training with subject-specific further education;
• Ideally, you bring along programming knowledge and commissioning experience of IT systems in Java, C ++, databases (especially Oracle) and experience with application servers (Websphere or BEA Weblogic);
• You have qualified knowledge of specific IT systems;
• Good knowledge of common server systems and network technology as well as in the configuration and troubleshooting of server cluster solutions and virtualization;
• Very good German and English skills;
• Willingness to carry out call readiness and, if necessary, shift work.




Job ID: 64394

Organisation: Postal, Parcel, and Airport Logistics

Experience Level: Experienced Professional

Job Type: Full-time





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