Field Service Engineer - Machine Tools
•Be responsible for servicing, maintaining, commissioning, installing and providing technical support for the range of Machine Tool products.
•Able to provide a consistent approach whilst working under own initiative, with minimal supervision and provide our customers with the highest levels of service possible.
•Partake in a 24/7 “Standby” rota ensuring round the clock cover to key contract and non contract customers adding value to the customer’s business.
•Build rapport with colleagues and customers to improve results
•Understand the needs of our customers and markets, speak the customer's language developing credibility, loyalty, trust and commitment.
•Continuously seek to add value to the services provided and achieve first time fixes, leading to reduced breakdown times, lower costs to customer, reduction in invoice queries, thus gaining customer satisfaction and retention whilst helping to achieve market leadership.
•Have a commercial awareness and an ability to recognise and pursue new opportunities for sales, contracts, retrofits.
•Ensure that the quality of service provided for each customer meets or exceeds their expectations.
•We are looking for suitably qualified technical Engineer's educated to at least HNC level or equivalent in Electrical/Electronic Engineering and who have completed a suitable Apprenticeship.
•All applicants must have relevant experience of fault finding, commissioning and maintenance of Machine Tools.
•PC literacy, essential: Various Windows OS, MS Office. Other software packages are used for business purposes and training will be provided as appropriate.
•The candidate should be able to demonstrate relevant experience in a similar or appropriate role along with experience in fault finding, commissioning and maintenance of the Siemens Machine Tool range of products. Previous experience of Siemens Sinumerik, Simoreg, Simodrive and Sinamics equipment is essential.
•We are looking for a determined, enthusiastic and self-motivated individual who has excellent communication, relationship building and customer care skills. The ability to work under pressure, individual initiative and as part of a team is also a requirement.
Job ID: 69158
Organisation: Digital Factory
Experience Level: not defined
Job Type: Full-time