Siemens Careers

Field Service Engineer - Machine Tools

Manchester, United Kingdom
Customer Services

English (UK)

Job Description

We are looking to recruit a Field Service Engineer to work in the Machine Tool Motion Control (MC) Customer Service Team who will provide service to Machine Tool customer’s throughout the UK, including Northern Ireland and occasional overseas. A key part of the MC Service business success is our ability to offer complete service solutions for our range of Machine Tool products. However, as associated technologies within our division will come from many products outside of the Machine Tool range then a good knowledge of these surrounding products is a key advantage.
Reporting to the Team Leader Machine Tool Service the job holder will be required to work under their own initiative whilst occasionally working closely with other members of the MC Service team as well as with other colleagues in the extensive Digital Factory & Process Industries Team. Throughout all aspects of the role there will be a strong focus on the quality of customer service provided to external and internal customers.
What are my responsibilities?
Provide service solutions that meet or exceed the expectations of our customers in order to achieve the highest levels of customer satisfaction and retention. In this way we will ensure that the profit, quality and growth expectations of the MC Service business are met and exceeded. A clear focus for this role is ensuring client satisfaction and retention whilst maximising our profitability and revenue.
•Be responsible for servicing, maintaining, commissioning, installing and providing technical support for the range of Machine Tool products.
•Able to provide a consistent approach whilst working under own initiative, with minimal supervision and provide our customers with the highest levels of service possible.
•Partake in a 24/7 “Standby” rota ensuring round the clock cover to key contract and non contract customers adding value to the customer’s business.
•Build rapport with colleagues and customers to improve results
•Understand the needs of our customers and markets, speak the customer's language developing credibility, loyalty, trust and commitment.
•Continuously seek to add value to the services provided and achieve first time fixes, leading to reduced breakdown times, lower costs to customer, reduction in invoice queries, thus gaining customer satisfaction and retention whilst helping to achieve market leadership.
•Have a commercial awareness and an ability to recognise and pursue new opportunities for sales, contracts, retrofits.
•Ensure that the quality of service provided for each customer meets or exceeds their expectations.
What do I need to qualify for this job?
•We are looking for suitably qualified technical Engineer's educated to at least HNC level or equivalent in Electrical/Electronic Engineering and who have completed a suitable Apprenticeship.
•All applicants must have relevant experience of fault finding, commissioning and maintenance of Machine Tools.
•PC literacy, essential: Various Windows OS, MS Office. Other software packages are used for business purposes and training will be provided as appropriate.
•The candidate should be able to demonstrate relevant experience in a similar or appropriate role along with experience in fault finding, commissioning and maintenance of the Siemens Machine Tool range of products. Previous experience of Siemens Sinumerik, Simoreg, Simodrive and Sinamics equipment is essential.
•We are looking for a determined, enthusiastic and self-motivated individual who has excellent communication, relationship building and customer care skills. The ability to work under pressure, individual initiative and as part of a team is also a requirement.
Additional information:
Whilst the position is home based on site work, UK and overseas travel along with time in the office will be an essential part of the duties to be performed. The successful candidates will be expected to have a flexible attitude to out of hours working


Job ID: 69158

Organisation: Digital Factory

Experience Level: not defined

Job Type: Full-time

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