Siemens Careers

Regional Operations Manager - Managed Equipment Services

Birmingham, United Kingdom
Customer Services

English (UK)

Job Description

Do you want to contribute to the future of healthcare? As Siemens Healthineers values those who dedicate their energy and passion to this cause, our company’s name is dedicated to our employees. It’s their pioneering spirit, blended with our long history of engineering in the ever evolving healthcare industry that truly makes us unique as an employer.

We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone in order to grow both personally and professionally. Sound interesting? 

Then come in and join our team as Regional Operations Manager – Managed Equipment Services.  You will ensure all services within the Managed Equipment Service (MES) contracts are provided to a high quality and standard, whilst ensuring that all financial targets, contractual obligations and timescale objectives are met, or exceeded.  

Your mission and responsibilities:

To act as the senior Siemens representative in the respective accounts and assume overall responsibility for the operational and financial performance of the region.

Develop, maintain and improve customer relationships at all levels, utilising results and other feedback to monitor performance and identify ways of increasing satisfaction and enhancing the concept of partnership.

To provide line management and leadership to the MES Manager(s) and associated teams, consistent with Siemens Healthcare Ltd (Siemens) policies, ensuring delivery of support and training to meet development needs along with performance management activities.

To deploy new strategies within operational projects, in line with GB&I, EMEA region and global initiatives.

To ensure achievement of all financial targets as a minimum and to identify and maximise opportunities for contract extensions (Change Controls); in turn contributing to the overall ES  financial results.

Actively seek, through the adoption of LEAN principles, to positively impact on efficiency and operational process improvements, to control costs and create savings against budget.

Ensure that compliance, quality and EH&S standards are maintained in line with Company, MHRA and NHS requirements, such that the principles and policies of Zero Harm, Siemens Compliance and Business Conduct Guidelines are adhered to at all times.  

To find out more about the specific business, have a look at 

Your qualifications and experiences:

Preferably educated to Degree level with extensive post qualification work experience within a service and/or project based environment.

Proven experience of successfully managing complex contracts and service based operations, preferably within a medical equipment or hospital environment.

Good commercial/financial and contractual awareness.

Direct team management experience.

Your personality and skills:

A team player with excellent interpersonal skills.

A proactive approach to service delivery & management.

Good communication skills both verbal and written, with the ability to deal with customers and staff at levels.

A good degree of computer literacy and knowledge as it relates to Office software and bespoke service management packages. 

Being part of our team:

Siemens Healthineers is a leading global medical technology company. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Your cultural fit:

Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we want you to seek, implement and celebrate your best ideas.

We recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working and innovation.


Job ID: 70988

Organisation: Siemens Healthineers

Experience Level: not defined

Job Type: Full-time

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