Siemens Careers

PEGA BPM Service Manager (m/f)

Amadora, Portugal
Information Technology

English (UK)

Job Description

GS IT Global Operations Lisbon is an international nearshore competence center, providing Siemens AG with innovative solutions and high-quality services across the IT value chain. We work in over 220 applications, systems and projects ranging from infrastructure services for IT platforms up to data analytics and cyber defence, achieving an unprecedentedly high level of customer satisfaction. 

What are my responsibilities?

  • Setting up a service

  • Change request and Demand managing

  • Managing external and internal supplier

  • Defining and monitoring SLA & KPI

  • Supporting rollout activities

What do I need to qualify for this job?

  • 4+ years of experience in Service Management

  • Global coordination

  • Budget planning and monitoring

  • Experience with virtual teams

  • International communication

  • Strong communication skills in English

  • Handling of PEGA application or any other BPM tool (Optional)

What else do I need to know?
• In Siemens Portugal we offer the possibility to integrate a young, dynamic and very multicultural team and to grow within one of the most solid multinational companies operating in the market.
• We are world leader in developing and producing the most advanced engineering technologies. With our positioning along the eletrification value chain, we have knowhow that extends from power generation to power transmission, power distribution and smart grid to the efficient application of electrical energy. And with our outstanding strengths in automation, we’re well equipped for the future and the age of digitalization. This way, we improve lives and further human achievements worldwide, while also protecting the climate – all thanks to our employees. We make real what matters. So if you really want to make a difference – make it with us.

If this offer meets your professional aspirations, please send your application in English

Job ID: 74619

Organisation: Global Services

Experience Level: Experienced Professional

Job Type: Full-time

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