Presales Consultant R&D Suite
Presales Consultant R&D Suite
The Presales consultant should support the sales process by preparing and delivering presentations and demonstrations of the capabilities of our solutions to customers based on customer business and technical requirements. The consultant collaborates with sales, service and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers.
The Presales Consultant R&D Suite will be focused on our Specification Management and LIMS software that is part of our MOM portfolio. Will report to the EMEA MOM Presales Manager.
Experience with Quality Management Systems such as formula & recipe development, trial & experiment management, specification management, LIMS and ELN in Consumer Packaged Goods & Retail Industries (Food&Beverage, Home & Personal Care, Retail, Chemicals, Pharma…).
Experience with R&D and Innovation processes in Process Industries.
Good consultancy and presales skills (presentations, demonstrations,…)
Proficient in spoken and written English, other European languages are an asset.
Able and willing to travel on a frequent basis within the EMEA region
The location can be anywhere in EMEA, language skills are however essential (fluent in English).
Essential Responsibilities and Duties
Be skilled in presenting and demonstrating R&D Suitein a sales pursuit, in the context of a particular customer’s business needs, with an emphasis on business value
Maintain a good level of understanding of R&D and Quality Systems market in target industries, and of how MOM can address associated business challenges
Achieve a profit and productivity quota made up of the combined expectations of the sales resources, market, and/or channel supported
Respond promptly and professionally to requests for support from Portfolio Development and Sales, maintaining a schedule of commitments. Support requests could include, demo, benchmarks, responding to Requests for Proposals (RFPs) etc.
Work with customers in a consultative mode to assist in their deployments and further implementation of the solutions, including delivery of training
Competitive Analysis and feedback on market trends and development to the Portfolio Development and Sales Management
Have a clear and up-to-date understanding of R&D Suite capabilities and limitations, and be able to clearly communicate to Product Development any gaps that have an impact on customer success and work effectively to achieve capability improvements
Qualifications, Accreditations & Knowledge
Educated to degree level in engineering or related technical discipline
experience in Quality Management, MOM or MES solutions preferably in Consumer Packaged
Goods & Retail (e.g. Food&Beverage, Home & Personal Care,
Retail, Chemicals, Pharma etc)
Experience in PreSales or Service/consulting roles preferable in the software industry
You feel comfortable in all levels in a company you talk to project and department leaders as well as to the executives and C-Level.
Self-supporting, able to work without supervision, able to travel away for short periods
Proven ability to solve problems in difficult situations
An expert level in using Microsoft Office, a basic level in programming languages (HTML5, C#)
Competences and Personal Attributes
Able to travel, up to 50% of your time, mostly within Europe
Excellent communication and presentation skills
High level of initiative, teamwork, flexibility, willing to learn
Able to deliver compelling, well-structured, value-based demonstrations
Good consultative inter-personal style of communication
Ability to quickly understand and assess customer needs
Good team collaborator with a positive outlook
Job ID: 75289
Organisation: Digital Factory
Experience Level: Mid-level Professional
Job Type: Full-time