We at Siemens Healthineers are committed to helping healthcare providers globally to succeed in today’s dynamic environment. We are inspired to transform the way things are done – because we want what is best for our people, our customers.
We have an exciting opportunity available for a motivated, responsible and experienced Service Coordinator to join our Customer Care Centre. This is an 18 month fixed term full-time position, the working hours are Monday to Friday with a rotating shift commencing as early as 5:45 am and ended as late as 6:00 pm.
The Service Coordinator reports to the Service Operations Team Lead and the primary function will be to receive and transmit reliable messages, tracking and planning of Service Engineers, equipment and spare parts and recording accurate information to ensure efficient delivery to customers.
Key Responsibilities include:
-Use Service Management System(s) to log, update, follow-up, close and archive customer requests.
-Follow call policies and fulfilment procedures and Siemens business conduct guidelines and standards to log, update, fulfill and close customer requests.
-Escalate customer complaints to Management or Service Manager as appropriate.
-Effectively evaluate inbound transactions to ensure accurate assessment and best resolution, for each situation, is provided to the Customer.
-Make outbound calls to inform Field Service Technicians of work schedules and to keep Customers informed of order progress.
-Provide a limited help desk facility to deliver immediate assistance to Customer enquiries / faults based on training, reference notes and tools.
-Use relationship management skills to effectively liaise with Customers, Support Engineers, Field Service Technicians, Sub-Contractors, other Service Coordinators, other Siemens Departments and Third Party Suppliers.
The successful candidate will have previous work experience in a customer service role, with a strong focus on providing efficient courses of action to ensure customer satisfaction. You will have strong analytical skills, with experience using SAP advantageous. Your excellent interpersonal skills and ability to work well in a team environment will ensure your success in this role.
Applications close 5 October 2018.
Job ID: 81454
Organisation: Siemens Healthineers
Experience Level: Mid-level Professional
Job Type: Full-time