MR Service Engineer – Headquarter Support Center
We are recruiting for an MR Service Engineer to join the team at our site in Oxfordshire.
Siemens Healthineers are one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. Here at Siemens Magnet Technology in Eynsham, Oxfordshire we specialise in the design and manufacture of superconducting magnets for MRI scanners. We have an exciting opportunity for an MR Service Engineer to deliver escalated technical and remote support to the worldwide local Siemens organisation and OEM companies to resolve site issues and reduce customer equipment down time.
If you have an eye for detail and problem solving, experience in field service coupled with a solid understanding of imaging diagnostic equipment, especially MRI, or correlated areas in the healthcare business, then we would love to hear from you.
What are my responsibilities?
Customer Support: To support the world service organisation with all aspects needed related the magnet systems within the MR imaging system.
Product/Service Development: Ability to identify & report issues within Product Support, Service Delivery & R&D. Actively engage, network and support MR Engineers who attend Siemens Magnet Technology Training Centre to build customer and business relationships.
Incident management: Resolve site issues & magnet reported issues through remote technical support & onsite visits. Provide value based responses on severity & priority basis.
Problem / Escalation management: Escalate known hot site / previous hot site issues to CS management group accordingly.
Technical expertise / Knowledge: Trouble-shooting, service & repair of MRI magnets
EHS, & Travel Management: Comply with Siemens 'Zero harm' core value when providing remote support guidance and whilst prior to working on customer sites.
Project management (including site management for onsite work): Undertake each site visit as a Project when allocated by a manager or Proxy.
What do I need to qualify for this job?
Demonstrated experience and proven working record with imaging diagnostic equipment or correlated in the healthcare industry, desirable in superconductive magnets and cryogen handling. Background in troubleshooting issues and data analysis.
Electrical knowledge – Experience to troubleshooting and identify issues with electrical components and expected specifications working safely.
Mechanical knowledge – knowledge on masspectrometer and leak test equipment. Competent mechanical experience and use of tooling in MR systems, best practice for part replacements and handling.
Cryogen knowledge – knowledge on gas regulators, cylinders and cryogen dewars for filling superconductive magnet systems.
Demonstrate safe and competent working in the field, and PPE use. Full understanding working remotely in MR systems through SRS connection.
We are looking forward to receiving your online application. Please ensure you complete all areas, of the application form, to the best of your ability as we will use this data to review your suitability for the role.
What are the benefits in this role?
You’ll work on projects that have an impact on healthcare worldwide and have your own space to innovate and be creative with people who are passionate and motivated. Throughout, you’ll have every chance to develop personally, professionally and as a leader.
We offer a subsidised restaurant, a free gym on-site, excellent pension contributions, option to buy extra holidays, private healthcare cover and other flexible benefits. In our rural setting four miles from Oxford, there’s ample parking and a bus stop on our doorstep.
international organisation that works for people to live longer, more fulfilled and happier lives. We’re the global leader in our field, with 30% of the MRI systems around
the world containing our
superconducting magnets at the heart. As part of the
worldwide Siemens Healthineers network, we’re united by our pioneering hearts
and engineering minds. Join our 170-year legacy and help shape the future of
What else do I need to know?
We value equality, diversity, and maintain a supportive work culture in which you’re empowered to drive your own career and work your own way. We are what we are because of our people.
Job ID: 82042
Organisation: Siemens Healthineers
Experience Level: not defined
Job Type: Full-time