Siemens Careers

Application Support Specialist with German

Cluj-Napoca, Romania
Information Technology

English (UK)

Job Description

The applications supported by the team are used in most countries where Siemens has a business, in various domains: HR, Business & Sales, Quality Management, IT & Support.

Your new role

 1st Level Support for various applications

Address and resolve basic incidents and requests

Single Point of Contact (SPOC)

Logging all incoming inquiries into the respective ticketing system

Discharging/assisting 2nd Level team

SLA Reporting within regularly occurring Service Reviews

Completion of recurrent tasks: daily creation of user accounts in SAP and other systems

Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete

Your qualifications

Completed studies in business administration, computer science, business informatics or comparable training/qualification

 At least 2 years of professional experience

 Strong work ethics, teamwork, customer focus and initiative

Excellent German and English written and verbal skills, from both business and technical perspectives

Demonstrated ability to learn customer support processes and techniques

Strong analytical skills and ability to solve problems

Ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology

Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups - is a plus

Prior experience supporting customers in use of application software and hardware problems - is a plus



Job ID: 82282

Organisation: Corporate Technology

Experience Level: Early Professional

Job Type: Full-time

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