Siemens Careers

SHD DX Customer Application Specialist

HEFEI, China
Customer Services

English (UK)

Job Description

We at Siemens Healthineers™ are committed to helping healthcare providers globally to succeed in today’s dynamic environment. We are inspired to transform the way things are done – because we want what is best for our people, our customers and ultimately the health of mankind. While we are invested in engineering excellence – leading-edge medical technologies and services, we don’t stop there. We’re also deeply invested in our 46.000 people with the hearts of pioneers and minds of engineers, highly committed and connected in this industry. And as we strive to shape the future of healthcare, our overall success will depend on our ability to continuously reinvent ourselves.


If you are ambitious and change makes you thrive, help transform Siemens Healthineers into a learning organization:


  1. Efficient and effective completion of instrument installations at customer sites.有效的完成客户的仪器安装工作

  2. Carry out troubleshooting and complaint handling, fixing incidents with optimized costs and quality.发现并解决客户的问题,采取正确的行动满足客户的需求。在任何时间内以最经济和最优的品质解决客户的问题

  3. Ensure that all customers are adequately trained on instrumentation. Ensure that customer software is updated timely if new software versions are released permanently improving the quality of our services. 确保所有的客户能参加公司仪器使用的培训。如果公司有了新版软件,能确保客户软件的及时更新。一直不断地改进我们的服务质量。

  4. Operation and recording by following Field Service SOP/EHS, centralizing and archiving technical documentation. 根据公司质量体系,环境健康安全(EHS)的要求进行日常工作安全和标准流程操作和记录,对技术文件的存档管理

  5. Keep up to date on laboratory technology where relevant, monitoring tools and techniques of competition in client labs, taking part in seminars, congresses or lecture, where appropriate. 参加相关的会议和研讨会紧跟实验室相关技术的发展,掌握客户实验室的技术知识

  6. Good cooperation with distributors. 与代理商良好的沟通协调

  7. Providing introduction of new tests and instruments to promote reagents.向客户提供新仪器和新项目的介绍,推广试剂项目。

  8. Teamwork and encouraging others to adopt best practices, supporting bidding. 团队合作, 分享经验, 支持招标。


This position may suit you best, if building learning organizations is your expertise and you have extensive experience with Top Management Learning and Leadership Development.


A degree in Technology (Medical Technology), laboratory Medical, major in Immunochemistry, Microbiology, Clinical Chemistry, Diagnostics.       

Effective communication skills both written and verbal            

Is highly computer literate with good experience in using Microsoft Office applications            

Has a thorough knowledge of Company Procedures and Policies            

Good understanding of the Financial system operated within the company            

A broad based knowledge of the products within the In-Vitro Diagnostics industry            

Relevant and demonstrable knowledge of the market in which MED DX

Job ID: 82440

Organisation: Siemens Healthineers

Experience Level: Experienced Professional

Job Type: Full-time

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