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Trilingual Business System Admin (Portuguese- English-Spanish)

San Jose, Costa Rica
Human Resources

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English (UK)

Job Description

The Business Analyst role will support HR Governance by assessing the financial impact to the business through travel compliance reporting and by compiling analytical information to help the business understand where there are opportunities for savings and/or mitigation of risk. Examples may include: Top Ten List – Frequent travelers that are out of compliance, utilization of card for personal spend, aging report, trend analysis, etc. This individual will also be responsible for proactively identifying and comminuting issues to IT Organization (e.g. HRIT, SAP IT, AMEX, EZ-X IT etc.) and ensuring all issues are adequacy track and documented through resolution.

 In addition, the HR Business Data Analyst role will support the Travel and Expense Operations Manager by conducting reviews of business processes and lead productivity improvement projects related to the Travel & Expense service line.  This role will identify process deficiencies and define remediation measures with a focus on strategic planning to improve areas of greatest concern and deliver results through successful implementation.  Utilizes insights gained from experience, research, benchmarking, and high quality tools, to design and develop systems, evaluation techniques, relevant reporting and reliable data. 

This position will play a key role in assisting the service line manager with the preparation and execution of reviews (business reviews, process reviews, and project reviews) for the FSS leadership team and HR Governance. This may include; defining the review focus, preparation and planning of the review; data collection and analysis, identifying value-add opportunities and best-practice sharing.

Responsibilities

Responsible for leading end-to-end process design including: process flows, desktop procedures, controls and operational requirements gathering, functional analysis, design and user acceptance testing.

Project lead at times, central knowledge source for HR operations on Oracle

Assist with the migration and integration of new business

Remain up to date on leading-edge Process Improvement subjects and display original thinking in applying principles, theories, and concepts.

Compile data for monthly/quarterly/annual financial reports, conduct profitability analysis, and support predictive modeling initiatives

Create reports and dashboards that provide appropriate level of detail and visualizations that provide actionable insights and can be used to drive decision making

Partner with business owners on initiatives to coordinate and develop the process roadmap to identify and drive process improvements from a cost and efficiency perspective

Establish closed loop reporting process for deviations in process performance or issues arising from continuous monitoring

Consult with end users to access their reporting needs

Coordinate testing of controls for ER service line in accordance with annual SOX or internal controls testing requirements

Participate in best practice forums either through benchmarking activities or through formalized best practice sharing sessions with external companies

Project lead at times, central knowledge source for HR operations on Oracle eBusiness/Fusion/PeopleSoft HCM functionality
Interface Management between Concur, HRIT, SAP IT, EZ-X IT, Card Provider and service line operations
Customer support - using the application efficiently, troubleshooting
Communications- Ensuring HR FSS is aware and updated on all outstanding issues
Coordinates all levels of system and user testing and acceptance
Works with process owners on re-engineering processes supported by technology
Provide application integration knowledge among the various applications modules (ex. HR, Expense tool, Payroll, Self-Service applications).

Required Knowledge/Skills, Education, and Experience
BS/BA Degree or equivalent in related field (a combination of education and experience will be acceptable where appropriate)
Good theoretical and practical knowledge in application software analysis, design, and development.
Minimum 5 to 8 years functional experience with either or all Oracle eBusiness, OBI,  Fusion, PeopleSoft, & SAP

Self-Service application awareness. Ability to handle multiple tasks and bring task to timely completion in a deadline driven environment with minimum supervision

Query tools

Concur Administration
Ability to read technical documents, programs
SQL
Project management and control
Excellent verbal and written communication skills

MS-Project, MS-Office, Visio.
There will be 10 percent travel associated with this position

Additional skills a plus:

-Portuguese
-Oracle eBusiness or Fusion HCM exposure
-Oracle Fast Formulas
-PeopleSoft Tax Updates

SAP




Job ID: 83053

Organisation: Human Resources

Experience Level: Experienced Professional

Job Type: Full-time





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