Siemens Careers

Customer Support Engineer

Leuven, Belgium

English (UK)

Job Description

Customer Support Engineer


Siemens Industry Software N.V. (SISW, formerly known as LMS) is an engineering innovation company, with proven track record in the area of experimental, numerical and hybrid (mixed experimental-numerical) system modelling for noise, vibration, durability and dynamics, performing substantial in-house research on advanced methods and applications. SISW is part of the Siemens PLM Software, a leading global provider of product lifecycle management (PLM) software and services with seven million licensed seats and more than 71,000 customers worldwide. Headquartered in Plano, Texas, Siemens PLM Software collaborates with companies to deliver open solutions, helping them make smarter decisions that result in better products. For more information on Siemens PLM Software products and services, visit

Job Description:

We are looking for an Customer Support Engineer for after sales coordination and administration, mostly using SAP and SFDC. Your role will include:

  • Update active repair cases (Internal/external repair status updates)
  • Receiving diagnostic reports and offers
  • Follow up of repair terms
  • Offer second line support
  • Contact with vendors
  • In charge of updating and managing manuals of the different products when technical information is provided 

Prerequisites and Essential Functions:

  • Bachelors or Master's Degree in Engineering
  • Knowledge of SFDC and SAP is a plus
  • Experience in Logistics is a plus
  • Creativity towards process improvement
  • Eye for detail
  • Process Minded
  • Full English working proficiency is required

Job ID: 83337

Organization: Digital Factory

Experience Level: Mid-level Professional

Job Type: Full-time

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