Siemens Careers

CRM-AM

Hyderabad, India
Sales

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English (UK)

Job Description

 

Mission of Function

 

To increase the share-of-wallet from the existing product lines with an objective of maximizing sales with increased sales margin within the framework of corporate guidelines and policies. To provide effective post-sales application support, retraining and maintain good customer relationship.

 

 

 

Dimensions of Function

 

Responsible for Business Volume (Both Primary & Secondary) from existing customer with existing product line, Receivable Management, Contract Compliance, Net Promoter Score, Application Support KPIs as issued by service function

 

 

 

Internal : Reg MGM, Area Manager - Business Development, Service Executives / Managers, Regional Commercial, Business Unit Managers, SCM Executives / Managers, Installation Support executive

 

 

 

External : Direct Customers, Business Partners (Distributors), Hospitals, Health Centers, Govt. Agencies

 

ORDER ACQUISITION & EXECUTION (Primary & Secondary)

 

Generate reagent and equipment sales from existing customers and existing product lines to meet individual business target.

 

SALES PLANNING

 

Draw strategies, prepare offers, comparatives & make presentations in order to actively pursue selling of reagents/equipments to existing customers.

 

SALES PROCESS ADHERENCE

 

Adhere to the various Sales Process, CRM & Quality initiatives and submit the reports on time.

 

PAYMENT COLLECTION

 

Follow-up and collect the outstanding payments from direct customers & business partners (distributors) in order to complete the sales cycle.

 

METHOD PENETRATION

 

Increase share-of-wallet by adding new methods (Validation, pricing, offer etc.)

 

APPLICATION SUPPORT

 

Provide excellent Application support (including re-training) to all assigned customers, address customer needs and complaint resolution IN ORDER TO achieve highest level of customer satisfaction and achieve Application support KPIs

 

CUSTOMER RETENTION & SATISFACTION

 

Make mandatory visits to customers at regular interval to know his needs in order to maintain good customer relationship.

 

CONTRACT COMPLIANCE

 

Meet contract compliance as per the Customer agreement

 

BUSINESS PARTNER MANAGEMENT

 

To ensure business partner maintains optimum levels of Inventory. Address local quality related issues. Maintain a watch on product expiry

 

Job ID: 84578

Organisation: Siemens Healthineers

Experience Level: Mid-level Professional

Job Type: Full-time





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