SHL CS Customer Service Engineer 客户服务工程师 84648
We at Siemens Healthineers™ are committed to helping healthcare providers globally to succeed in today’s dynamic environment. We are inspired to transform the way things are done – because we want what is best for our people, our customers and ultimately the health of mankind. While we are invested in engineering excellence – leading-edge medical technologies and services, we don’t stop there. We’re also deeply invested in our 46.000 people with the hearts of pioneers and minds of engineers, highly committed and connected in this industry. And as we strive to shape the future of healthcare, our overall success will depend on our ability to continuously reinvent ourselves.
What are my responsibilities?
1.Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision.
2.Communicate and accept all operative advices and requirements from the Customer Care Center and sub-region.
3.Escalate technical incidents to Regional Support Center(RSC) and Regional technical manager(RTM) with timely feedback, and report any customer relative issues to Customer Service Manager(CSM) of sub-region.
4.Found potential business chance and report to Customer Service Manager(CSM) as SCR project demand.
5.Follow the PSI process during service in time.
6.Ensure the proper use of tool & test equipment and report the usage on any related service report.
7.Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare
8.Perform as cost-effectively as possible for all responsibilities and jobs and take profitability into account
9.Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services
10.Support the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility
11.(Sr. CSE) Support the new CSE development via Mentor/Mentee project
12.Fulfill other tasks assigned by Supiror
What do I need to qualify for this job?
1. At least 2 years' expieriences within customer service in the field of medical equipment/ electirc equipment
2. Bacherlor Degree(or above) with major in Bioengineering/Electric/Electroics/Machinery
IT and networking skills, analytical skills to diagnose and troubleshoot a problem
Good command of English for international training & service documentation
Business result-oriented, intercultural sensitivity, quick learner and resourceful self-starter
Positive attitude, hard-working, self-motivated, able to work under high pressure
Frequent travel is required
Job ID: 84648
Organisation: Siemens Healthineers
Experience Level: Early Professional
Job Type: Full-time