Siemens Careers

Customer Support Engineer (Diagnostic)

Manila, Philippines
Customer Services

English (UK)

Job Description

What are my responsibilities?

  • Performs installations, start-ups, maintenances, repairs and updates within his/her area of expertise and assists with other products under supervision
  • Communicates and accepts all operative advices from the Customer Care Center (CCC)
  • Supports the SERVOR Service processes and ensure optimal performance in all process activities related to within his/her area of responsibility
  • Escalates incidents according to the defined parameters and informs the Customer Care Center (CCC) on all escalation issues
  • Reports any customer complaints with proper documentation in the CCC
  • Ensure the proper use of tools & test equipment and report the usage on any related service report

What do I need to qualify for the job?

  • Degree in Engineering with experience in the related field
  • Minimum 2 – 3 years experience, especially within Healthcare industry is preferred
  • Licensed ECE (Electronics and Comm. Engineer)
  • Possess good customer management
  • Good communication and interpersonal skills
  • Working Location: Cebu

What else do you need to know?

With 47,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.

Job ID: 85148

Organisation: Siemens Healthineers

Experience Level: Early Professional

Job Type: Full-time

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