Team Leader / Customer Service Engineer
We at Siemens Healthineers are committed to helping healthcare providers globally to succeed in today’s dynamic environment. We are inspired to transform the way things are done – because we want what is best for our people, our customers and ultimately the health of mankind.
While we are invested in engineering excellence – leading-edge medical technologies and services, we don’t stop there. We’re also deeply invested in our 46,000 people with the hearts of pioneers and minds of engineers, highly committed and connected in this industry. And as we strive to shape the future of healthcare, our overall success will depend on our ability to continuously reinvent ourselves.
We have an exciting opportunity for an experienced Customer Service Engineer Team Leader to join our team and be based in either Auckland or Christchurch. Reporting to the Customer Service Manager-NZ, this position will include both Team Leader duties (50%) and Service Engineer duties (50%) including managing a team of Service Engineers and coordinating service operations performed by the team. In addition the position will carry out day to day service, maintenance and/or installation activities for the Auckland/Christchurch area and surrounds ensuring compliance with customer satisfaction, quality and safety standards.
Your key responsibilities will include:
- Fulfilling the customer's needs for Preventative Maintenance (PM), any updates/upgrades, corrective service, installations in accordance with business contractual obligations (contract obligations or billing policy)
- Timely completion of Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing and/or customers ensuring current location and job status is communicated back to Customer Call Centre,
- Comply with all Environment & Safety (EH&S) policies, service escalation procedures and that all customer requests, complaints and comments communicated to the jobholder are passed to the relevant department for action,
- Maintaining personal knowledge of safety instructions and operational procedures and participate in training courses including 'self learning', computer based and 'on the job' training.
The successful Auckland candidate will have extensive Angiography/ Fluoroscopy experience, whereas to be the successful candidate in Christchurch you have extensive CT/MRI experience. In addition the successful candidate have Team leader/People Management experience, will be technical or university trained with experience ideally accompanied with a current Radiation license and EST electrical license. Experience in service, maintenance and/or installation activities on relevant technologies is also required for this position. A strong communicator and your ability to build sound working relationships internally and externally will ensure your success in this role.
In return we can offer you a rewarding career with a focus on your ongoing training and development.
If you want to join us in transforming the way healthcare is delivered, get in touch with us today!
Applications close 16 November 2018 or sooner if sufficient applications are received.
Job ID: 87095
Organisation: Siemens Healthineers
Experience Level: Experienced Professional
Job Type: Full-time