In IT we are continuously seeking to improve our internal processes and our customer satisfaction. One important part to achieve this is a transparent and reliable reporting to our customers about cost and agreed KPIs (Service Level Report).
Currently most of the reports are Excel based and not fully standardized. To improve this, we are planning to implement a standardized reporting frontend for our customers, including a management dashboard.
What are we looking for?
We are seeking for an open minded Working Student/ Intern, located in Beijing.
Are you passionate about working and interacting in a fast paced, challenging environment? Want the chance to work with an international team, driving internal digitalization and delivering innovative and high quality solution for our customers in China?
What are my responsibilities?
Understand the current KPI and cost reporting to our customers and to our internal GS IT Business Partners
Design and implement an online reporting system for the monthly IT charges, together with the IT controlling team
In close alignment with the application/ service owner, develop and defined KPIs about our offered application/ IT service
Align these KPIs with the IT Business Partner and the Head of IT
Implement a Dashboard and monthly KPI reporting
What do I need to qualify for this job?
General understanding about KPI/ cost reporting
Experience in design or implementation of web based Dashboards (Tableau, QlikView/ Sense)
The ability to work on your own initiatives/ be able to work to tight deadlines
Fluent in written and spoken English. Chinese is an advantage
What do I need to know?
Hands on and result driven personality
Good communication skills; open and communicative