Customer Service Engineer (Laboratory Diagnostics)
Siemens Healthineers are looking for a Customer Service Engineer in the Warwick, Coventry area to install, troubleshoot, repair and maintain a range of Laboratory Diagnostics equipment and address customer support issues promptly and professionally. This is a field based role with significant requirement to work at customer sites. A flexible approach to travel, providing out of hours technical support and working planned weekend and evening work is required.
Attendance of training courses and technical seminars in the UK and abroad will also be required.
What are my responsibilities?
•To work in close cooperation with the Customer Care Centre based in Frimley to carry out service, maintenance, updates and installation of Siemens Healthcare products within a designated product range and assist under supervision with other products.
•Attend product training courses (in the UK and abroad) and work towards completion of Siemens Professional Certificate in order to build competence in providing technical assistance and support to our customers.
•Escalate as appropriate, situations where customer satisfaction is compromised and to ensure contractual obligations are met.
•Maintain good communications and team working with all Stakeholders.
•Understand and comply with Siemens work instructions, quality policy and codes of conduct policies and regulatory requirements at all times.
• Ensure material parts are processed in accordance with Siemens’ policies.
• Complete personal administration in a timely and accurate manner.
• Maintain all test equipment, tools and company property in good and working order
•Identify any opportunities to improve efficiency and effectiveness of company processes.
• Attend product training courses (in the UK and abroad) and work toward completion of Siemens Professional Certificate in order to build competence in providing technical assistance and support to our customers.
What do I need to qualify for this job?
•Ideally you will have previous field service experience where you have undertaken fault finding on diagnostic equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills.
•HNC/HND in an Electronics, Engineering and/or Bio-Chemistry disciplines.
•Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens / Third parties, contractors, sub-contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels.
• Be prepared to travel extensively if required.
•A full driving license valid for driving in the UK
Siemens Healthineers provides services to our customers seven days a week within the core business hours of 8am to 8pm. This is achieved by our Customer Service Engineers working shift patterns, so the successful candidates will need to be flexible in their approach, as they maybe required to work on the extended shift pattern.
A flexible approach to travel, working shifts, providing out of hours technical support working planned weekend and evening work is required.
We at Siemens Healthineers are committed to helping healthcare providers globally to succeed in today’s dynamic environment. We are inspired to transform the way things are done – because we want what is best for our people, our customers and ultimately the health of mankind. While we are invested in engineering excellence – leading-edge medical technologies and services, we don’t stop there. We’re also deeply invested in our 48,000 people with the hearts of pioneers and minds of engineers, highly committed and connected in this industry. And as we strive to shape the future of healthcare, our overall success will depend on our ability to continuously reinvent ourselves.
In order to push the boundaries in our exciting and challenging industry, our shared sense of common purpose guides our decisions and day-to-day work. We work in a flexible and dynamic environment that allows for our own priorities. And while we respect each other’s individuality, we are proud of the high level of team spirit we share.
We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance and pension. Through our flexible benefits scheme you can select benefits that best suit your lifestyle, including private healthcare.
We are looking forward to receiving your online application. Please ensure you complete all areas, of the application form, to the best of your ability as we will use this data to review your suitability for the role.
Job ID: 89581
Organisation: Siemens Healthineers
Experience Level: not defined
Job Type: Full-time