In the respective area of responsibility delivers transactional services in according to SLA in demanded quality and in accordance with company regulations and guidelines.
Accomplishment and participation in compliance program and internal control activities
Support data completion in compliance with company rules and regulations of customers
Supports and provides the routine checks of internal control system (SOA, RIC etc.)
Prepares documentation for auditors of particular customer
Develops through deep professional know how of end-to-end business processes and interdependencies between them (fully)
Executes assigned tasks and activities with high efficiency and quality following the company and customer rules, regulations, policies and / or instructions (fully)
Demonstrates strong service delivery focus (fully)
Contributes to continuous improvement processes in order to improve the quality and efficiency of the provided service
Contributes to implementation of new and updated processes
Participates in training activities and programs for new procedures, service extensions or enhancements
Supports and performs other assigned tasks as required
Supports dedicated FSS services from the global product catalogue within the own area of responsibility with high efficiency based on individual task descriptions.
Contributes to additional administrative tasks related to the job (KPIs reporting, quality check etc.).