IT Service Manager

Job Description

IT Service Manager

As an IT Application Manager you will be managing a collection of enterprise applications in the areas such as logistics, document management, supplier management and others, used by Healthcare Business Units in Europe, United States and China. Your tasks and responsibilities will include but not be limited to the following.

Tasks and Responsibilities

IT Application / IT Service Management

  • Ensure & Control that the IT service and underlying IT applications meet the intended use
  • Central coordination of all special technical requests initiated by the IT service provider
  • Responsible for the Change (incl. categorization and prioritization), Problem and Incident Management Process as well as patch and update management
  • Governance for IT service/application portfolio management for respective IT application(s)
  • Know/drive implementation of IT application and IT service architecture (technology, interfaces, landscape)
  • Ensure IT system availability, as well as performance, process and cost improvements
  • Define and ensure backup and restore scenarios (including disaster recovery. – if applicable)
  • Ensure that user authorization and authentication concept is in place and considering e.g. the segregation of duties (e.g. P2P, O2C (if applicable))
  • Establish POC (Point of Contact) for the business and for IT service provider
  • Ensure escalation management

Quality/Compliance Management

  • Ensure & Control that the IT application and IT services comply with
    • Legal regulations (e.g. privacy laws, data protection),
    • regulations e.g.
      • IT general controls requirements
      • Information security requirements
      • IT Compliance
    • Healthcare regulations e.g.
      • Management organizational regulations
      • Quality Management System
      • Operation Manual
  • Ensure that mandatory repositories are maintained, e.g. Service Catalog responsibility for own IT service catalog entry
  • Ensure effective controls for compliance with rules & regulations
  • Ensure accurate and up-to-date quality and end-user documentation
  • Contact to internal and external auditors (e.g. HC OR, FA, E&Y, FDA)

Required Knowledge/Skills, Education, and Experience

  • Bachelor or Master degree in Computer Science/Engineering and/or Business Management
  • 4-7 years of experiences in IT/software project management including references on self-managed and successful finalized projects
  • Basic understanding of technology behind web-based and cloud applications
  • Superior verbal and written communication skills with an emphasis on multicultural sensitivity
  • Critical thinking and analysis skills with respect to varying customer and business processes and requirements as they relate to a larger picture
  • Strong teamwork skills
  • Structured, proactive, and self-directed work style
  • Fluent in both German and English

Preferred Knowledge/Skills, Education, and Experience

  • MBA or advanced degree preferred
  • Experience in Healthcare industry business processes
  • Project Management Professional certification is a plus
  • Availability for international business travel including USA and China

We offer

  • Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
  • Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness)
  • Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
  • Retention program (work anniversary, life anniversary, additional pension plan, employee loans)
  • Extra days-off (bridge days, sick days)
  • Socializing programs (teambuildings)
  • Referral employee program (bonus for new hire)

 Basic wage component (gross) and other rewards : starting from 2300 EUR brutto /month + VAR*

 *We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.

Job ID: 91490

Organization: Siemens Healthineers

Experience Level: Experienced Professional

Job Type: Full-time

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