Siemens Careers

Support Manager - Applications Engineer

Leuven, Belgium; France
Customer Services

English (UK)

Job Description

This position supports Simcenter System Simulation solutions for Model Management and System Architect.  Pre- and post-sales support including customer training, on-site installation and follow-up. Drives the roadmap of model management solution ; in particular the collaboration with 3rd party suppliers (internal and external) to the roadmap.

Essential Responsibilities and Duties:

Data management, source code management as well as system simulation (execution of model development projects).
Working in distributed teams with indirect reports that contribute to the overall target.

Post-sales support

• Participate to the Response Line work: solve customer questions and modelling problems

• Priority setting in function of call-type, customer, commercial impact

• Teaming with other departments to deliver a correct answer in a timely manner

• Communication of meaningful information to colleagues

• Major account follow-up

Professional Services: Customer Training / Customer projects

• Give standard Training class

• Give on-site customer training

• Execute customer benchmark projects

Pre-sales Support

• Demonstrate our solutions at exhibitions and at customer sites

• Perform benchmark projects to convince potential buyers of the technical strength of our solutions

• Prepare technical content of our offerings to customers.

Job ID: 91706

Organisation: Digital Factory

Experience Level: Experienced Professional

Job Type: Full-time

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