Siemens Careers

Customer Support Engineer, Diagnostics

Singapore, Singapore
Customer Services

English (UK)

Job Description

Siemens Healthineers is hiring a Customer Support Engineer, Diagnostics to execute all service activities assigned to him/her, which are coordinated via the Customer Care Center (CCC). It will include all service incidents, installation, preventive maintenance and system modification on demand. This role reports to the Service Execution Manager and reports to the Operator Manager for operational affairs.

What are my responsibilities?
  • Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision
  • Communicating and accept all operative advices from the Customer Care Center. Supporting the Customer Service process and ensure optimal performance in all process activities related to within his/her area of responsibility
  • Escalate incidents according to the defined parameters and inform Customer care Center on all escalation issues.  Report any customer complaints with proper documentation to the Customer Care Center
  • Ensure the proper use of tool & test equipment and report the usage on any related service report
  • Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthineers
  • Maintain highest customer satisfaction, in particular within the framework of Siemens Healthineers, Customer Services
  • All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account
What do I need to qualify for the job?
  • Healthcare product knowledge (preferred)
  • Analytical skills to diagnose and troubleshoot a problem
  • IT and networking skills
  • Experience within medical services, regional languages, communication training
  • English Language for international training & Service Documentation
  • Business and process knowledge

What else do you need to know?

With 47,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.

Job ID: 91773

Organisation: Siemens Healthineers

Experience Level: Experienced Professional

Job Type: Full-time

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