Siemens Careers

User Experience/ Delivery Manager

Mexico, Mexico
Information Technology

English (UK)

Job Description

From digitalization to automation, we’re changing the cities you live in and the places you work. Being part of Siemens lets you solve complex challenges, every day. Explore our world to find out more!

User Experience/ Delivery Manager

Ensure workplace IT solutions are used effectively and in line with IT standards and Information Security rules. Consult and facilitate user interaction with ordering of IT services/assets. Support users with IT issues not solved according expectations.

We make real what matters. This is your role.

Coordinates all Work place activities and support the users on the implementation of all infrastructure projects within the country.
• Supports on-site workplace aiding the users regarding PC delivery, mobile phones delivery, printing services, escalation and site management.
• Acts as "remote hands" to the service desk agents, second and third level support.
• Supports delivery of PC's, mobile phones, supervision of on-site activities of providers including all workplace, data center on-site activities, Fixed Voice and Mobile Communication support topics, support on security incidents, network, etc.
• Supports executive management on-site VIP
• Provides VIP support for hardware, IT services, and mobile devices
• Regional support for global topics, including scoping, roll out support, escalation resolution as well as user/customer awareness and training.
• Supports local topics and non-standard services, e.g. non-standard changes related to voice.
• Manages and controls end-user day-to-day support for all GS IT services
• Provides a single point of contact, the first point of escalation, and ownership for end-user IT processes
• Ensures workplace IT solutions are used effectively and in-line with IT standards and ISEC rules.
• Represents user operational requirements (user experience) in the definition of new demands; Consults and facilitates user interaction with ordering, installing, aintaining and decommissioning of IT services/assets.
• Supports the implementation of non-standard change requests and projects.
• Executes the end user IT-Asset Lifecycle Mgmt.
• Manages and controls end user IT-Asset Lifecycle Mgmt. process (e.g. planning, ordering, configuration, reassigning, decommissioning), through standard policies & automated tools.
• Drives cost optimization and user productivity in collaboration with the business.
• Ensures compliance with internal and external rules, regulations and laws for the country.
• Drives and implements procedures to ensure compliance with internal and external rules, regulations and laws (incl’d RIC, ERM, SOX); Coordinates audits, assessments and certification activities.
• Provides standard communication guidelines for Stakeholder, Project, and Employee Communication
• Consolidates and drives Workplace and End-user escalations for all IT Services
• Supports users with IT issues not resolved according expectations.
• Manages software licenses for ARE's under Siemens regional remit.
• Defines/develops/delivers/coordinates training to increase user competence in collaboration with project/service responsible.
• Implements action plans (CSIP) to improve user satisfaction.

We’ve got quite a lot to offer. How about you?

Job ID: 92355

Organisation: Corporate Technology

Experience Level: Experienced Professional

Job Type: Full-time

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