Siemens Careers

Service Operations Manager - Building Management Software 80-100 %

Zug, Switzerland
Product Management, Portfolio & Innovation

English (UK)

Job Description

If you really want to make a difference – make it with us

Siemens Division Building Technologies with its international headquarters in Zug, Switzerland, is a global market leader in the field of safe, energy-efficient and eco-friendly buildings and infrastructure. Together with around 30,000 employees worldwide, we are helping to create a better future. We offer a unique combination of business areas: as a technology partner, service provider, system integrator and product supplier, we offer solutions and services relating to personal safety, building security and automation, heating, ventilation and air-conditioning technology, as well as energy management. Visit for an insight into our organisation, our products and services, the challenges we face, our vacancies and the opportunities open to you to start, change or advance your career at our Building Technologies Division.


The global Solution and Service Portfolio unit within the Building Technologies Division develops global strategies and solutions which support the digitalization of buildings and processes. We develop the right technology to transform operations, and the right services and solutions to increase asset performance across the entire building lifecycle. Delivery of cloud based digital services places distinct focus and demands on service culture and provision. Within that frame we are looking for a Service Operations Manager to deliver a scalable and flexible operations for our regional engineering and commercial partners. You provide end-customer value by utilizing processes, people and technology within a cloud-based Building Management Software service offering


Your new responsibilities

  • Build up and manage all aspects of the service design, transition and operations for new cloud-based offerings
  • Establish a service desk to handle both service requests and disruptions, together with initial diagnostics and categorization of incidents
  • Coordinate lifecycle maintenance for infrastructure, cloud-hosted applications and connectivity. To safeguard cyber-security and data privacy is a core duty
  • Within an Agile development environment, you work with the service owner and project managers to continuously implement and deliver features from the service roadmap
  • You work closely with the service owner to provide a scalable and flexible operations that optimizes budget and improves both quality and customer satisfaction
  • Your management of seamless and dynamic service processes and guidelines is a core of your success
  • Support of governance including audits, security policy fulfilment, SLAs and commercial reporting

Your skills and experience

  • University degree in engineering, computing science or information technology, underpinned with appropriate ITIL® certification
  • Background in service delivery, and have ideally gained first experiences in cloud hosted solutions, DevOps and Cyber Security
  • Your understanding of our customers’ core processes and service level expectations are supported with understanding of Building Management Software
  • Apply analytical thinking to effectively manage incidents and to keep calm during challenging periods
  • Your process-oriented approach and its transfer into structured knowledge management can be applied to ensure strong operations performance
  • An ability to collaborate with and influence stakeholders on all hierarchical levels and across organizations within an intercultural environment
  • Fluent English to communicate confidently with all stakeholders completes your personal profile. German would be an asset

Good reasons to work at Siemens

We offer a huge number of national and international opportunities for development and a motivating, friendly working culture with good work-life balance thanks to flexible working models such as home-office and mobile working, generous holiday policies, paternity leave and sabbaticals, our women's network, a varied range of sports and a number of leisure clubs, as well as extensive benefits for junior and senior employees, mothers, fathers, single parents and those re-entering the workforce. Discover more reasons to join us at


Contact us

We look forward to receiving your online application including CV and letter of motivation with an indication of your availability. Please upload references and certificates in a second step after creating an account. If you have any questions about this position, please contact our recruiting team at


Please note that we only accept applications via our job portal

Information for recruitment agencies: Siemens does not accept recruitment agency applications for this position. Thank you for your understanding.

Job ID: 93477

Organisation: Building Technologies

Experience Level: Experienced Professional

Job Type: Either

Can't find what you are looking for?

Let's stay connected

Can't find what you are looking for?