Siemens Careers

MOM Application Support Engineer with German (QMS)

Wroclaw, Poland

English (UK)

Job Description

MOM Application Support Engineer with German

Location: Wroclaw, Poland

Siemens Industry Software, a business unit of the Siemens Digital Factory Division, is a leading
global provider of software, systems and services for Product Lifecycle Management (PLM)
and Manufacturing Operations Management (MOM). With our range of high-performance
industrial software, we help manufacturing companies increase the flexibility and efficiency
of their manufacturing processes and bring new products to market faster.

Global Delivery Network (GDN) is the organization within Siemens Industry Software
responsible for global delivery of PLM and MOM services. As a result of a rapid growth and
business needs GDN decided to extend its current delivery network (USA, India & Malesia)
with Europe dedicated Nearshore Center in Poland. You can learn more about our story here:  

We are looking for candidates who would help us build and drive PLM/MOM Application Support practice within our new Delivery Center in Wroclaw.

What are my responsibilities?
  • Manage ticket priority, urgency, escalation and service level agreements (SLAs) as per agreed measures
  • Handling Production issues as per SLAs - Analysis/Trouble shooting/Debugging
  • Interaction with clients for requirement understanding, unclear/incomplete requirement, additional requirement, input data issues
  • Deliver final results to customer/end user
  • Plan workload activity against deliverables and monitor progress effectively
  • Assist the Project Manager in the planning and effective application of change management principles to the project, where required
  • Assist the Project Manager on QoS, SLA, CSI etc
  • Develop relationships with the aim of being seen as a trusted support personnel to customers and colleagues
  • Lead in the problem-solving of issues through to resolution, providing considered workaround and viable solutions to the customer
  • Establish and build effective relationships with customers with excellent communication skills.
What do I need to qualify for this job?
  • Hands-on experience with production (e.g. production planning, quality assurance, logistics, supply chain, overseeing production processes etc.)
  • Experience with using or implementing production ERP systems (ERP, SAP, QMS, MRP, MOM, MES etc.)
  • Ideally, some experience in IT level 2 support, including experience in troubleshooting problems
  • English (B2 level)
  • German (B1+ level) is a MUST
  • Willingness to learn Siemens PLM Software family.
  • Ability to simulate the problems
  • Customer orientation and good communication skills.
Nice to have: 
  • Database (Oracles/ SQL): Administration, Monitoring, Troubleshooting, SQL Query
  • Unix shell script, Perl script, Windows Bat script
  • XML , XSLT, Web Services/ SOA Skills
  • Know-how of building Software Package would be added advantage.
  • ITIL Certification or Training
  • Ability to understand the incident and problem.
  • Ability to redirect tickets properly
What else do I need to know about Siemens Industry Software (SISW)?
  • SISW is an integrated part of Siemens Digital Factory Division.
  • SISW is the World leader in PLM/MOM software.
  • SISW invested within last 10 years 10 billion USD in research, development and
  • acquisitions of PLM software.
  • SISW is product (not outsourcing) company.
  • At the end of 2017, SISW opened a new delivery center in Wroclaw and right now is in the intensive ramp up phase with a lot of opportunities.
What we offer?
  • Competitive salary and benefits.
  • Work on the large PLM and MOM implementations for the customers around Europe.
  • Comprehensive training in Siemens PLM software products family.
  • Access to newest IT technology and global PLM experts for consultancy.
  • Work on implementations as product producer (Siemens) not a partner company.
  • Interesting and challenging career path within Siemens.
  • Support with relocation (candidates outside of Wroclaw).

Job ID: 93712

Organization: Digital Factory

Experience Level: Experienced Professional

Job Type: Full-time

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