Siemens Careers

SHL US Senior Clinical Application Specialist 高级超声临床应用专员 (上海)

Shanghai, China
Research & Development

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English (UK)

Job Description

We at Siemens Healthineers™ are committed to helping healthcare providers globally to succeed in today’s dynamic environment. We are inspired to transform the way things are done – because we want what is best for our people, our customers and ultimately the health of mankind. While we are invested in engineering excellence – leading-edge medical technologies and services, we don’t stop there. We’re also deeply invested in our 46.000 people with the hearts of pioneers and minds of engineers, highly committed and connected in this industry. And as we strive to shape the future of healthcare, our overall success will depend on our ability to continuously reinvent ourselves.


Responsibilities: 
1、Provide on-site application education at his/her Siemens systems; incl. demo demonstration, turnover training, follow-ups, updates and upgrades for standard systems and applications
2、"Provide customer consultancy and support in individual workflow improvements, incl. have the ability of clinical application of M1 product technology, adjustment of system parameters and implementation of new methods and clinical workflows to expand customer portfolio"
3、Provide professional application support to quickly process and resolve customer tickets, escalations and complaints, incl. error diagnosis and repair, trouble shooting
Care VIP customer and increase communication with VIP customer site
4、Study new product and coach new hire
5、Provide business information and opportunities to lead generation and CDV support 
6、Assist the development of central Application Training courses and execution of specific on-site Application Training courses for customer
7、Support the PLM/CRM process, incl. field insight into customer needs, issues and known application errors as well as provision of troubleshooting know-how and experience
8、Support sales team, e.g. product demonstrations, preparation of clinical case studies. Collect clinical images and competitor's information for sales and marketing request


Qualification:
1、Bachelor degree (or above) with major in medical imaging, clinical medicine and related discipline
2、Internal certification: Complete level 3 training courses
3、Good command of English, CET4 is mandatory
4、Strong execution, good communication and interpersonal skill
5、Customer orientation, collaboration and good time management
6、Able to handle multiple task



Job ID: 95153

Organization: Siemens Healthineers

Experience Level: Experienced Professional

Job Type: Full-time





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