Siemens Careers


Solna, Sweden
Information Technology

English (UK)

Job Description


IT Support Engineer

Siemens Industry Software is seeking an experienced IT Support Engineer to join us in our Solna office, providing IT support for our Nordic offices.   This role involves the evaluation, design and maintenance of domains, servers and applications throughout the enterprise, using mainly Windows; troubleshooting Windows infrastructure and system problems; deployment, administration and support of vendor and in-house applications and associated hardware; some customization, testing, and debugging on vendor-supplied utilities and enterprise applications; maintaining metrics and documentation; provision of technical proposals and recommendations to various company organizations.

Essential Functions:

  • Monitors performance and proactively administers assigned systems and in-house applications.

  • Provides regular reports on performance, project status, and other infrastructure data

  • Maintains data, software, and hardware security and emergency procedures.

  • Works with hardware vendors to provide corrective and preventive hardware maintenance.

  • Evaluates, installs and tests systems/network hardware and software.

  • Assists with on-going assessment and upgrading of systems and infrastructure. Researches, evaluates and recommends hardware and software for systems and helps plan for the future.

  • Helps troubleshoot medium to complex systems related problems, also remotely

  • Communicates and coordinates with other system administrators and users, using standard communication processes.

  • Provides Tier 2 and Tier 3 end-user support, as required, using standard tools and processes. Meets response/service levels as determined by IT.

  • Writes some user and system administration documentation.

  • Maintains/expands technical knowledge of system administration and engineering through self-study and structured courses.

  • Occasional travel to other Nordic offices, e.g. Gothenburg, Espoo, Ballerup


Your Profile:

Bachelor Degree in Computer Science or equivalent experience, with at least 5 years of working experience in IT and the following skills/abilities:

  • Physical ability to install systems and other hardware on data-center racks.

  • Strong knowledge of system administration Windows Operating Systems like Server2013/2016, Win7, Win10 and MS office suites from 2007 to the most recent one. Experience with O365 beneficial

  • Working Experience of VMWare VSphere - intermediate level

  • UNIX and Linux would be nice to have but not essential

  • Innovative thinking

  • Being a team player

  • Curious in regards to new IT technologies

  • Absolutely reliable and dedicated to the job

  • Good English communications skills required, in oral and written form, Nordic languages preferred

  • Good interpersonal skills to deal with our internal customers

  • Scripting/programming skills (Powershell, Java, C++, etc.) & basic network skills are welcome (e.g. Cisco CCENT/CCNA)

Job ID: 95629

Organisation: Digital Factory

Experience Level: Experienced Professional

Job Type: Full-time

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