IT SUPPORT ENGINEER
IT Support Engineer
Siemens Industry Software is seeking an experienced IT Support Engineer to join us in our Solna office, providing IT support for our Nordic offices. This role involves the evaluation, design and maintenance of domains, servers and applications throughout the enterprise, using mainly Windows; troubleshooting Windows infrastructure and system problems; deployment, administration and support of vendor and in-house applications and associated hardware; some customization, testing, and debugging on vendor-supplied utilities and enterprise applications; maintaining metrics and documentation; provision of technical proposals and recommendations to various company organizations.
Monitors performance and proactively administers assigned systems and in-house applications.
Provides regular reports on performance, project status, and other infrastructure data
Maintains data, software, and hardware security and emergency procedures.
Works with hardware vendors to provide corrective and preventive hardware maintenance.
Evaluates, installs and tests systems/network hardware and software.
Assists with on-going assessment and upgrading of systems and infrastructure. Researches, evaluates and recommends hardware and software for systems and helps plan for the future.
Helps troubleshoot medium to complex systems related problems, also remotely
Communicates and coordinates with other system administrators and users, using standard communication processes.
Provides Tier 2 and Tier 3 end-user support, as required, using standard tools and processes. Meets response/service levels as determined by IT.
Writes some user and system administration documentation.
Maintains/expands technical knowledge of system administration and engineering through self-study and structured courses.
Occasional travel to other Nordic offices, e.g. Gothenburg, Espoo, Ballerup
Bachelor Degree in Computer Science or equivalent experience, with at least 5 years of working experience in IT and the following skills/abilities:
Physical ability to install systems and other hardware on data-center racks.
Strong knowledge of system administration Windows Operating Systems like Server2013/2016, Win7, Win10 and MS office suites from 2007 to the most recent one. Experience with O365 beneficial
Working Experience of VMWare VSphere - intermediate level
UNIX and Linux would be nice to have but not essential
Being a team player
Curious in regards to new IT technologies
Absolutely reliable and dedicated to the job
Good English communications skills required, in oral and written form, Nordic languages preferred
Good interpersonal skills to deal with our internal customers
Scripting/programming skills (Powershell, Java, C++, etc.) & basic network skills are welcome (e.g. Cisco CCENT/CCNA)
Job ID: 95629
Organisation: Digital Factory
Experience Level: Experienced Professional
Job Type: Full-time