As a Technical Support Engineer, you are responsible for assisting customers in the use of Siemens PLM Teamcenter software(including implementation/installation of our products in GTAC environments, configuration and testing); interfacing with support and development management to escalate key customer issues; developing technical articles (technical writing) for publications/newsletters ,and customer self-help tools; assist in testing and verification of software fixes during the development cycle. GTAC (Global Technical Access Center) calls would occasionally require additional input from technical leads, development, and management. This person could serve as mentor or focal point for product information. Scope of influence could include Marketing, Development, Onsite Customers, User Groups, and possibly Business Partners.
Job ID: 96830
Organisation: Digital Factory
Experience Level: Experienced Professional
Job Type: Full-time