Siemens Careers

MES Manager

Frimley, United Kingdom; Stoke-on-Trent, United Kingdom; Stafford, United Kingdom

English (UK)

Job Description

Home based, covering Stoke-on-Trent  / Staffordshire 

An exciting opportunity has arisen for a Managed Equipment Service (MES) Manager to join our team here at Siemens Healthineers

Purpose of Role
The MES Manager will ensure the provision of market-leading Managed Equipment Services, paying close attention to the contractual terms and conditions, the needs of the customer and Siemens’ core values.  

Working within the parameters of pre-defined KPI's you will be focused upon constantly achieving high customer satisfaction results and maximising financial performance according to agreed objectives.
Main Tasks and Responsibilities
The list of responsibilities is by no means an exhaustive list and will change in response to needs of the service:-

  • To ensure achievement of forecasted P&L and to maximise the contribution to the overall MES operation. Manage the planned maintenance and reactive repair activity to successfully fulfil the performance criteria defined in the service contract;
  • Maintain effective management control of staff and sub contractors to ensure maximum utilisation of the available resources such that all contractual commitments are satisfactorily achieved;
  • Maintain and improve customer satisfaction levels, utilising survey results and other feedback to monitor performance and identify ways of increasing satisfaction. Ensure all  complaints/commendations are appropriately logged and actioned as mandated by the business;
  • Offer advice to clinical users across all Directorates within the hospital on provision and usage of equipment including the management of the Investment Plan / BOQ. Ensure equipment meets agreed output specifications and is replaced according to the given technology lifecycle
  • Oversee the procurement process ensuring that all contracts, services, equipment & spares purchases comply with company standards and policies and are within the budget;
  • Actively seek and initiate efficiencies and operational process improvements to control costs and create savings against budget;
  • Ensure that compliance, quality and H&S standards are maintained in line with Company, MHRA and NHS requirements;
  • Develop long term partnerships through constructive and proactive engagement with clinicians, staff and management of both the hospital and the PFI partners;
  • Produce monthly Performance Reports in accordance with our contractual obligations
  • Degree or HNC/D in Medical Engineering (or acceptable alternative) with a minimum of 3 years post qualification work experience within an engineering environment or;
  • Demonstrable hospital experience within a clinical discipline, ideally in Radiology or;
  • Proven experience of managing a service operation preferably within a medical equipment equipment or hospital environment;
  • Experience of managing projects, particularly those relating to installation and commissioning of equipment / facilities;
  •  Good communication and negotiation skills.

Job ID: 97138

Organisation: Siemens Healthineers

Experience Level: not defined

Job Type: Full-time

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