Application Support Specialist with German

Job Description

The applications supported by the team are used in most countries where Siemens has a business, in various domains: HR, Business & Sales, Quality Management, IT & Support.

Your new role

 1st Level Support for various applications
Address and resolve basic incidents and requests
Single Point of Contact (SPOC)
Logging all incoming inquiries into the respective ticketing system
Discharging/assisting 2nd Level team
SLA Reporting within regularly occurring Service Reviews
Completion of recurrent tasks: daily creation of user accounts in SAP and other systems
Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete

Your qualifications

Completed studies in business administration, computer science, business informatics or comparable training/qualification
 At least 2 years of professional experience
 Strong work ethics, teamwork, customer focus and initiative
Excellent Romanian, German and English written and verbal skills, from both business and technical perspectives
Demonstrated ability to learn customer support processes and techniques
Strong analytical skills and ability to solve problems
Ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology
Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups - is a plus
Prior experience supporting customers in use of application software and hardware problems - is a plus

Job ID: 97299

Organization: Internet of Things

Experience Level: Early Professional

Job Type: Full-time

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