Siemens Careers

Service Manager Mobile IT for Mobile Carrier (m/f)

Amadora, Portugal; Amadora, Portugal
Information Technology

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English (UK)

Job Description

Looking for your next big challenge? We might be able to help you!

Your challenge will be…
• Support and guide through respective local coverage processes, in case mobile cellular coverage is missing at a Siemens site.

• Design and maintain administrative processes myIT/FITS integration where applicable

• Perform service integration tests with relevant infrastructure Services with providers where applicable

• Day to day tasks for incidents no being able to be solved by Service Desk

• Maintain general reporting for overall reports TEM (Telecom Expense Management) and end user as well as provide special reports when required.

• Definition and continuous update of Mobile IT hardware portfolio for the respective country, based on global hardware portfolio and in alignment with local business.

• Publish and maintain local Hardware Portfolio

• Organize and facilitate Service review meetings with provider (some will require onsite attendance).

• Align with procurement on contractual changes

• Support charging process and ensure that all cost can be charged out to users.

• Perform customer communication within Siemens Social network

• Prepare User communication for support

• Perform relevant user communication

Does this sound good? Our perfect candidate must have…

• BSC. degree with relevant experience in Computer Science or comparable education.

• 2+ years of experience in systems engineering or technical consultant for IT Service Management or other related qualification

• Good understanding of Mobile Carrier landscape, technologies and enterprise administrational processes

• Relevant working experience in a large-scale IT environment

• Motivated team player with excellent interpersonal skills and enjoy working                            in an international and cross-functional team

• Strong structured problem-solving skills and analytical thinking with organizational skills.

• Well organized to coordinate content creation and maintenance in a team of worldwide internal and external IT specialists

• Strong communication capabilities and customer orientation

• Working in global environment

• Initiative and orientation on quality

• Excellent command in spoken and written English (mandatory)

• Additional languages such as Dutch and French are big plus

Want to know more?
#Siemens #LXTechHub #ITMakesUsMove
Mobile phones? House appliances? We don't do them anymore!... At the Siemens Lisbon Tech Hub we are reinventing the world of today and tomorrow - check it out: www.siemens.pt/lxtechhub

OurOfficePerks
Fresh fruit and coffee, remote work, medical center in the facilities, sport groups, volunteering hours, sushi&pizza days, office parties and games in a cool and relaxed environment.



Job ID: 97866

Organization: Siemens Operations

Experience Level: Experienced Professional

Job Type: Full-time





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