Siemens Careers

Customer Service Representative

Frimley, United Kingdom
Customer Services

English (UK)

Job Description

Customer Service Representative

We are recruiting for a Customer Service representative to work as part of the team who effectively manage the customer ordering process here at Siemens Healthineers.

Working as part of a fast-paced, supportive team (considered to be the hub at the very centre of Siemens Diagnostic Healthcare), you will collaboratively work alongside the rest of your team to ensure the speedy, accurate processing of customer orders as well as handling a complex array of customer queries.

This is a great opportunity for someone who enjoys variety at work, who can thrive under pressure appreciate the complexities of working for a large matrix organisation, and deliver accuracy with a drive to go the extra mile to ensure customer satisfaction and excellence within customer service.

Day to day responsibilities include:

Dealing with telephone and emailed-based queries relating to customer orders and invoices

Providing a high level of customer service to external clients

Handling customer orders, dealing with order confirmations and handling “out of stock” situations

Managing customer communications effectively, taking ownership of queries and managing them from inception through to completion

Producing regular reports and updates to keep management informed

What skills and experience are we looking for?

SAP – Ideally you will have used SAP previously as a CRM or ordering system

Experience of working in a sales /order processing / customer service environment, where you have been previously responsible for the accurate processing or sales orders over the phone and via email

Proven experience of handling telephone-based customer queries

Experience of working under pressure and to deadlines

Experience of team work and being able to work collaboratively with others

Articulate, polite and conscientious phone manner with good listening skills

Job ID: 99310

Organisation: Siemens Healthineers

Experience Level: not defined

Job Type: Full-time

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