Siemens Careers

Dispatch Center Operator with German and English

Bucuresti, Romania
Customer Services

English (UK)

Job Description

Responsibilities / The Challenge:
• Receiving E-Mails and inbound phone calls and forwarding them to the relevant Siemens colleagues, after documenting the basics.
• Sorting the inquiries according to content: product line and destination (sales, technical, outage)
• Documenting details in easy to handle ticketing systems, according to procedures
• All procedures, lists of products and guidelines are always at hand to be used.
The focus is set on understanding the processes, instead of learning them by heart
• Working in well-designed shifts of 8h
• Technical knowledge not mandatory. We don’t offer technical support ourselves.

• Fluent German and English, in speaking and writing
• Availability to work in shifts
• Open to learn new things
• Attention to details
• Good PC know how (Windows, MS Office)
Benefits for you:
• Friendly and quiet work environment: own office room for the project’s team of 8 members (2 team members per shift).
• Very high team consistency: same team as in 2014.
• No inbound telephone waiting loop: direct answer or voicemail (if no availability)
• Only 8h at the office. Shifts (06:00-14:00, 14:00-22:00 and 22:00-06:00) include 30 min lunch break
• Comprehensive training (2 to 6 months, depending on previous experience) plus further on-the-job support
• Constant contact with native German and English speakers
• Professional, international, work environment:
- the highly-trained Dispatch Center colleagues
- the project colleagues of the Center of competence in Nurnberg, Germany
- Business clients: Solution oriented
- product responsible Siemens colleagues
• Extra compensation according to the law

Job ID: 99424

Organization: Gas and Power

Experience Level: Mid-level Professional

Job Type: Full-time

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